Compliance Statement

1. Scope and Purpose

This Compliance Statement outlines our commitment to operating our website and store in accordance with applicable Australian privacy and consumer protection requirements.
It applies to all interactions, transactions, and services provided through our website.

Our objective is to ensure a transparent, secure, and fair experience for all users while meeting legal and regulatory obligations in Australia.

2. Privacy and Personal Information Compliance

Personal information is collected, used, stored, and protected solely for legitimate purposes, including order processing, customer support, website operation, and service improvement.

Appropriate technical and organisational measures are implemented to safeguard personal information against unauthorised access, misuse, loss, or disclosure.

3. Consumer Protection and Fair Trading

Our store operates in compliance with applicable Australian consumer protection standards.

Product information, pricing, and availability are presented clearly and accurately.
Consumer rights relating to product quality, refunds, returns, and order handling are respected in accordance with applicable laws.

We do not engage in misleading, deceptive, or unfair practices in relation to our products or services.

4. Website Use and Transaction Security

All transactions conducted through our website are protected using industry-standard security measures.

We strive to maintain reliable website functionality and ensure that ordering and payment processes are handled securely and transparently.

5. Ongoing Compliance and Updates

We regularly review and update our internal processes and published policies to ensure ongoing compliance with applicable Australian laws and regulatory requirements.

This Compliance Statement may be updated from time to time to reflect legal, regulatory, or operational changes.

6. Contact Information and Customer Support

For questions regarding this Compliance Statement or our compliance practices, users may contact our store using the details below:

Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia

Our store is committed to maintaining lawful, transparent, and responsible operations across all aspects of our website and services.