Shipping Policy

1. Scope of Application

This policy clearly outlines how orders placed on our website are processed, packed, dispatched, and delivered by our store.
All delivery-related services are carried out in accordance with applicable Australian eCommerce and consumer protection regulations.

2. Delivery Area

Deliveries are available exclusively within Australia.
Orders are processed and shipped only to addresses located within Australia.

3. Shipping Costs

• All items offered by our store include free standard shipping within Australia.

There is no minimum order value required to qualify for free delivery.

4. Order Processing and Dispatch

Once payment has been successfully confirmed, orders are generally processed within 1–4 business days.

Processing Cut-off Time:

• Orders placed before 4:00 pm are processed on the same business day.

• Orders placed after 4:00 pm will be processed starting the next business day.

If an order is placed on a public holiday, processing will commence on the following business day.

5. Transport and Estimated Delivery Time

• Orders are shipped using reliable logistics partners operating within Australia.

• The estimated delivery timeframe is 7–14 business days from the date of dispatch.

For delivery-related enquiries, customers may contact our store via email or phone.

6. Applicable Taxes

All prices displayed on our website include applicable taxes in accordance with Australian regulations.
No additional charges are required upon delivery.

7. Order Tracking

Once an order has been dispatched, customers will receive an email containing tracking information, enabling them to monitor the delivery progress until receipt.

8. Contact Information and Customer Support

For any questions regarding orders or delivery, customers may contact our store using the following details:

Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia

Upon receipt and inspection of returned items, refunds will be processed within 1–4 business days using the original payment method.

Our store is committed to providing a transparent, reliable, and customer-focused delivery experience across Australia.