Privacy Policy

1. Scope of Application

This Privacy Policy explains how we collect, use, store, and protect personal information when users visit our website or place an order through our store.
By accessing or using our website, users acknowledge that they have read, understood, and agreed to this policy in accordance with applicable Australian privacy and consumer protection requirements.

2. Data Collection and Use of Cookies

We may collect personal information through various means, including but not limited to:

• Identification information such as name, shipping address, and email address

• Order-related information including delivery details and purchase history

• Technical information such as IP address, device type, browser type, and browsing behaviour collected through cookies

Cookies used on our website may serve the following purposes:

• Essential cookies required for basic website functionality

• Functional cookies that support enhanced or personalised features

• Analytical cookies used to understand website usage and improve performance

• Statistical cookies used for aggregated traffic analysis

Users may manage or adjust cookie preferences at any time through their browser settings or the cookie management tool displayed during the first website visit. Disabling cookies may limit certain website functions.

3. Purpose of Data Processing and Data Sharing

Collected personal information is processed solely for legitimate purposes, including:

• Processing and delivering orders

• Communicating with users regarding orders and customer support

• Improving website functionality and service quality

• Complying with legal, regulatory, or administrative obligations

Personal information is never sold and is not used for external commercial purposes.
Data may only be shared with:

Service providers required for payments, logistics, order management, or customer support
Public authorities where disclosure is required by law
Contracted service partners who are obligated to maintain data confidentiality and security

4. Data Retention and Security

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal requirements.

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Modifying or disabling cookies may affect certain website features.

5. User Rights

Users have the right to:

• Access personal information held by us

• Request correction of inaccurate or incomplete data

• Request deletion of personal information where it is no longer required

• Request restriction of data processing in specific circumstances

• Object to certain uses of personal information where applicable

• Withdraw consent where processing is based on consent

Requests relating to personal information may be submitted via email using the contact details below and will be handled within a reasonable timeframe in accordance with applicable laws.

6. Legal Basis and Compliance

Personal information is processed based on one or more of the following grounds:

• Performance of a contract or pre-contractual obligations

• Compliance with legal requirements

• Legitimate interests related to security, service improvement, and website operation

• User consent where required

We are committed to responsible, transparent, and lawful handling of personal information.

7. Contact Information and Customer Support

For questions regarding this Privacy Policy or the handling of personal information, users may contact our store using the details below:

Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia

We are committed to ensuring that personal information is handled securely, transparently, and in a manner that allows users to maintain control over their information while using our website.