Order Cancellation Policy

1. Cancellation Conditions

Customers may submit a cancellation request under the following conditions:

• Orders may be cancelled within 36 hours of purchase, provided the order has not yet been dispatched. In such cases, a full refund will be issued.

• If the order has already been dispatched or if the 36-hour cancellation window has passed, cancellation is no longer available. Customers will need to follow our return process after receiving the order.

Our store handles all cancellation requests in a clear, structured, and timely manner.

2. Cancellation Request Process

To request an order cancellation within the permitted timeframe, customers must send an email including the following information:

• The order number

• The full name of the purchaser

• Proof of payment or a copy of the order confirmation email

Once received, our store will review the request and confirm the cancellation once approved.

3. Refund Process

After a cancellation request has been successfully approved:

• The refund will be initiated promptly and processed within 1–4 business days, depending on the original payment method used

• The time required for the refund to appear may vary depending on the customer’s bank or payment provider

An automatic notification may be sent once the refund has been completed

4. Contact Information and Customer Support

For any questions regarding order cancellations, customers may contact our store using the details below:

Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia

Email contact is recommended to ensure faster and more efficient processing of cancellation requests.

Our store is committed to providing a transparent, reliable, and secure cancellation process, allowing customers to manage their orders on our website with confidence.