Payment Policy
This Payment Policy explains the available payment methods and transaction procedures on our website.
All payments are processed securely and transparently in accordance with applicable Australian consumer protection and data security requirements.
1. Accepted Payment Methods
Our store accepts the following electronic payment methods:
- Visa
- MasterCard
- American Express
- Diners Club
- JCB
Card payments are processed through certified payment service providers that comply with internationally recognised security standards.
2. Transaction Security
All transactions conducted on our website are protected using SSL encryption and follow PCI DSS security standards.
These measures ensure that sensitive payment information is transmitted and processed securely, preventing unauthorised access.
3. Payment Authorisation and Identity Verification
During the payment process, the cardholder’s financial institution may request additional verification.
This security step helps confirm the identity of the cardholder and reduces the risk of fraudulent transactions.
4. Currency and Charges
All prices displayed on our website are listed in AUD.
No additional fees are charged for using a specific payment method.
The amount shown at checkout represents the total payable amount, including applicable taxes and free delivery within Australia.
5. Order Confirmation and Processing
After payment has been successfully confirmed, customers will receive a confirmation email summarising the order and transaction details.
Order processing and preparation commence only after payment confirmation.
6. Refunds
When a refund is approved, the refunded amount will be returned using the same payment method as the original transaction.
Refunds are processed within 1–4 business days, depending on the customer’s payment provider.
The time required for funds to appear may vary according to the issuing bank or payment service provider.
7. Contact Information and Customer Support
For questions related to payments or transactions, customers may contact our store using the details below:
Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia
Our store is committed to providing a simple, secure, and transparent payment experience for all users of our website.