Contact Us
We are available to support customers and provide a clear, reliable, and positive shopping experience.
The information below explains how to contact our store regarding orders or services available through our website.
1. Contact Methods
Customers may reach our store through the contact channels provided below.
Email contact is recommended to ensure faster and more efficient handling of enquiries.
2. Customer Support Availability
Our customer support team is available during the listed business hours to provide assistance with:
- Active or completed orders
- Delivery arrangements and tracking updates
- Post-purchase support and enquiries
3. Support Services Provided
Our store can assist customers with:
- Product-related information
- Support for current or completed orders
- Delivery or receipt notifications
- Return, refund, or cancellation requests
- Feedback, suggestions, or shared experiences
4. Response Time and Service Quality
We aim to respond to all enquiries as promptly as possible with clear and professional information.
Each request is handled individually to ensure accurate and effective support.
Our priority is to deliver service based on transparency, reliability, and attention to detail.
5. Operational Information
Customer support is available to all customers within Australia, with priority given to active orders and ongoing deliveries.
Communication is considered a key part of a successful shopping experience, and all feedback received contributes to the continuous improvement of our services.
For all enquiries, customers may contact our store using the details below:
Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia
We remain available to support customers throughout their experience on our website.