These Terms and Conditions govern the use of our website.
By accessing or using the website, users acknowledge that they have read, understood, and accepted these terms without reservation.
These terms form the legal framework for all interactions and transactions conducted through our website.
Creating a user account allows access to personalised services and facilitates order management.
Users agree to provide accurate, complete, and up-to-date information.
Our store endeavours to ensure proper website functionality, regular content updates, and the protection of personal information.
However, our store cannot be held responsible for issues arising from incorrect or incomplete information provided by users.
Product descriptions, images, and specifications are presented with due care.
Item availability may vary depending on stock levels.
Our store reserves the right to adjust product prices or characteristics in compliance with applicable legal requirements for clear and transparent information.
All prices are displayed in AUD and include applicable taxes, unless otherwise stated.
After payment confirmation, users will receive an email summarising the order details.
Payments may be completed using the methods available on our website.
All transactions are secured using industry-standard security protocols.
Order processing begins only after payment has been successfully confirmed.
Shipping is carried out in accordance with our Shipping Policy.
Delivery is available exclusively within Australia.
All items include free delivery within Australia.
Orders are generally processed within 1–4 business days.
Processing Cut-off Time:
Estimated delivery time is 7–14 business days from the date of dispatch.
Customers may submit a cancellation request under the following conditions:
Our store handles all cancellation requests in a clear, structured, and timely manner.
For more details, please refer to our Order Cancellation Policy.
Customers may request a return within 35 days from the date of receiving their order.
To be eligible for a return, the item must:
Items that do not meet these conditions will not be eligible for a refund.
A prepaid return shipping label is included inside the parcel upon delivery. Customers are required to use this label when returning items.
If a customer wishes to receive a different item, a new order may be placed after the returned item has been received and refunded.
For more details, please refer to our Return, Exchange, or Refund Policy.
Personal information is handled in accordance with applicable Australian privacy and consumer protection requirements.
Our store applies principles of legality, transparency, and security when processing personal information.
These Terms and Conditions and the use of the website are governed by the applicable laws of Australia.
In the event of a dispute, both parties agree to seek an amicable resolution before pursuing further legal action.
For questions regarding these Terms and Conditions, users may contact our store using the details below:
Email: supplychain@cottagoloft.com
Phone: +65 (840) 05288
Address: APT BLK 688D WOODLANDS DRIVE 75 #14-48, SINGAPORE 734688, SINGAPORE
Business Hours: Monday to Friday, 9:00 am to 4:00 pm (excluding public holidays)
Delivery Area: Australia
Our store is committed to providing a transparent, secure, and reliable shopping experience on our website.
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